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troubleshootingeasyMultiple ChoiceObjective-mapped

SK0-005 troubleshooting Practice Question

A server fails to complete POST and emits a series of beeps: two long, three short. According to the manufacturer's documentation, this beep code indicates a memory error. The server has eight DIMMs installed. Which of the following steps should the technician perform FIRST?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Reseat all memory modules and attempt to boot.

Option A is correct. Reseating memory modules is the least invasive and often the most effective first step for beep codes indicating memory errors, as poor connections from thermal expansion or vibration can cause such issues. Option B is excessive before attempting reseating. Option C may reset BIOS settings but does not physically reseat RAM. Option D does not directly address the immediate memory detection failure.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Replace all memory modules.

    Why it's wrong here

    Replacing all DIMMs is costly and premature; a single loose module may cause the error, and reseating should be tried first.

  • Reseat all memory modules and attempt to boot.

    Why this is correct

    Reseating corrects poor electrical contacts, which is the most common cause of transient memory errors signaled by POST beeps.

  • Clear the CMOS battery.

    Why it's wrong here

    Clearing CMOS resets settings but does not address physical connectivity issues with the memory modules.

  • Update the server's UEFI firmware.

    Why it's wrong here

    Firmware updates are not a first response to POST memory errors; they are typically applied after ruling out hardware connections and known bugs.

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Last reviewed: Jul 26, 2026

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