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troubleshootingmediumMultiple SelectObjective-mapped

SK0-005 troubleshooting Practice Question

A server administrator is troubleshooting a network connectivity issue where a newly installed server cannot communicate with other devices on the same subnet. The server has a static IP address configured. Other devices on the same switch can communicate. Which TWO of the following could be the cause of the issue? (Select TWO)

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

The switch port is configured with port security and has learned a different MAC address.

Options A and B are correct. An incorrect subnet mask (A) would cause the server to misinterpret which IPs are local, preventing communication with devices on the same subnet. Port security on the switch (B) could block traffic if the learned MAC address does not match. Option C (default gateway) is irrelevant for same-subnet communication. Option D (DNS) affects name resolution, not basic IP connectivity. Option E (DHCP) is not used since the server has a static IP.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • The DNS server address is incorrect.

    Why it's wrong here

    Incorrect DNS prevents name resolution but does not stop IP communication between devices using IP addresses.

  • The server's default gateway is incorrectly set.

    Why it's wrong here

    The default gateway is used for traffic destined to other networks; same-subnet communication does not involve the gateway.

  • The switch port is configured with port security and has learned a different MAC address.

    Why this is correct

    Port security limits allowed MAC addresses; if the port sees the new server's MAC, it may block the frames if the maximum is exceeded or the address is not authorized.

  • Incorrect subnet mask configured on the server.

    Why this is correct

    With a wrong mask, the server might think a local address is remote and send traffic to the default gateway, causing communication failure with local devices.

  • The DHCP server has exhausted its scope.

    Why it's wrong here

    DHCP exhaustion only affects devices requesting IPs; this server has a static IP, so DHCP is not involved.

Visual reference

Client DHCP Server 1 Discover (broadcast) 2 Offer (IP: 192.168.1.10) 3 Request (I accept) 4 Acknowledge (lease confirmed) DORA — the four-step DHCP lease process

Quick reference

Access Control Model Comparison

ModelAcronymWho Controls Access?Best For
Discretionary Access ControlDACResource ownerSmall teams, file shares
Mandatory Access ControlMACSystem / security labelsClassified govt / military
Role-Based Access ControlRBACAdministrator (via roles)Enterprise environments
Attribute-Based Access ControlABACPolicy engine (user + resource attributes)Fine-grained, dynamic policies
Rule-Based Access ControlRuBACSystem rules / ACLsFirewall rules, network ACLs

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Last reviewed: Jul 26, 2026

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This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.