Service-Con-201 Entitlement Management Practice Question
Which user permission is required for a support agent to view entitlements and service contracts in Salesforce?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Read access to Entitlements and Service Contracts object permissions.
Users need explicit read access to Entitlements and Service Contracts via their Profile or Permission Set to view them in the UI.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify All Data permission.
Why it's wrong here
Incorrect. Modify All Data is overly broad and unnecessary for standard agent viewing.
- ✗
Manage Entitlement Processes permission.
Why it's wrong here
Incorrect. 'Manage Entitlement Processes' is an administrative permission for configuration, not daily agent viewing.
- ✗
Customize Application permission.
Why it's wrong here
Incorrect. Customize Application is a heavy administrative permission not required for agents.
- ✓
Read access to Entitlements and Service Contracts object permissions.
Why this is correct
Correct. Object-level permissions control whether agents can view entitlement and contract records.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.