Service-Con-201 Entitlement Management Practice Question
Which TWO considerations should a consultant keep in mind when modifying an active Entitlement Process? Choose 2 answers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
You must clone an active Entitlement Process to make structural changes to its milestones.
Modifying active entitlement processes has strict governance rules. You cannot directly edit certain components of an active process without creating a new version or cloning it.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Changes to an active process automatically update all historical closed cases.
Why it's wrong here
Incorrect. Historical closed cases are never retroactively altered by process updates.
- ✗
Milestone types cannot be changed once created, even in draft processes.
Why it's wrong here
Incorrect. Draft processes can be modified freely.
- ✗
Draft versions can be activated while active versions have open cases without restriction.
Why it's wrong here
Incorrect. Activation rules apply specific version control constraints.
- ✓
You must clone an active Entitlement Process to make structural changes to its milestones.
Why this is correct
Correct. Active entitlement processes cannot be directly edited for core milestone configurations; they must be cloned into a new version.
- ✓
Existing cases currently running the process will continue using the version they started with.
Why this is correct
Correct. Cases already associated with an entitlement process version retain that version until completion or reset.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.