Service-Con-201 Service Console Practice Question
Which TWO actions can an administrator perform when configuring the utility bar in the Lightning Service Console? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Adjust the initial panel width and height for utility items that support pop-out.
Administrators can add utility items and configure properties like panel width and height for supported components.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Convert the utility bar into a top-level navigation menu.
Why it's wrong here
The utility bar remains fixed at the bottom footer and cannot be moved to the top.
- ✗
Remove the utility bar entirely from specific record detail pages.
Why it's wrong here
The utility bar is persistent across the entire app interface, not specific record pages.
- ✗
Assign different utility bars to individual workspace tabs dynamically.
Why it's wrong here
The utility bar is app-wide, not dynamic per individual tab.
- ✓
Adjust the initial panel width and height for utility items that support pop-out.
Why this is correct
Administrators can configure the default dimensions of utility components.
- ✓
Add standard components such as History, Notes, and Open CTI Softphone.
Why this is correct
Standard components like History and Open CTI can be placed in the utility bar.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.