Service-Con-201 Case Management Practice Question
Universal Containers wants to ensure that when an agent uses a macro to send an email to a customer, the email draft is populated and sent immediately without requiring a separate manual click from the agent. Which instruction should be included in the macro?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add a 'Submit' instruction at the end of the macro steps.
In macros, the 'Submit' instruction executes the active publisher action (such as sending an email or logging a call) automatically.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the 'Auto-Send Email' macro checkbox in Setup.
Why it's wrong here
There is no global auto-send checkbox for macros; instructions handle execution flow.
- ✓
Add a 'Submit' instruction at the end of the macro steps.
Why this is correct
The 'Submit' instruction tells the macro to perform the final action (like clicking Send on an email or Save on a record).
- ✗
Select the 'Send' button instruction.
Why it's wrong here
The instruction to execute a publisher action is 'Submit'.
- ✗
Configure a workflow rule to trigger upon macro execution.
Why it's wrong here
Workflow rules cannot detect macro executions directly.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.