Service-Con-201 Knowledge Management Practice Question
Universal Containers wants to ensure that agents attaching articles to cases can also create a new article on the fly if the required information does not exist. Where is this capability configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In the Lightning Knowledge component properties within the Lightning App Builder.
The Lightning Knowledge component settings in Lightning App Builder allow administrators to configure actions like creating new articles directly from the component.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
In Service Console App Navigation Rules.
Why it's wrong here
Incorrect. Navigation rules define how tabs open in the console, not component capabilities.
- ✗
In Knowledge Settings under Feature Settings in Setup.
Why it's wrong here
Incorrect. Global knowledge settings control broad features like validation status and multiple languages, not component-level action buttons.
- ✓
In the Lightning Knowledge component properties within the Lightning App Builder.
Why this is correct
Correct. The component properties allow administrators to enable article creation and control actions.
- ✗
In Object Manager under Case Page Layouts.
Why it's wrong here
Incorrect. Case page layouts manage standard fields and related lists, not Lightning component internals.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.