Service-Con-201 Knowledge Management Practice Question
Universal Containers wants to customize the Lightning Knowledge component search behavior in the Service Console. Which THREE configuration options are available for the component in Lightning App Builder? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure filter criteria based on Data Categories or Article Types.
App Builder allows configuring default search filters, action buttons, and suggestion settings on the Knowledge component.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set the background color of individual article cards using inline CSS properties.
Why it's wrong here
Incorrect. App Builder properties do not support inline CSS injection.
- ✗
Embed custom Lightning Web Components directly into the article search results dropdown.
Why it's wrong here
Incorrect. Dropdown templates cannot host arbitrary custom LWC components directly.
- ✓
Configure filter criteria based on Data Categories or Article Types.
Why this is correct
Correct. Default filters can be set up in the component settings.
- ✓
Enable or disable the ability for agents to create new articles from the component.
Why this is correct
Correct. Creation permissions can be toggled in component properties.
- ✓
Specify whether search automatically runs using Case subject and description text.
Why this is correct
Correct. Automatic search based on case fields can be configured.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.