Service-Con-201 Omni Channel Practice Question
Universal Containers wants agents to be able to accept incoming work requests with a single click directly from the Omni-Channel widget without opening additional dialogs. Where can an administrator enable or review Omni-Channel notification settings?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Omni-Channel Utility Settings in Lightning App Builder
Omni-Channel utility settings in the Lightning App Builder or Omni-Channel console settings allow configuring audible alerts and desktop notifications for work offers.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Presence Status Definition Page
Why it's wrong here
Presence statuses manage availability state, not console notification popups.
- ✗
Service Channel Object Mappings
Why it's wrong here
Object mappings link Salesforce objects to service channels.
- ✗
Console Navigation Rules in App Manager
Why it's wrong here
Navigation rules govern tab behavior, not Omni-Channel notifications.
- ✓
Omni-Channel Utility Settings in Lightning App Builder
Why this is correct
The Omni-Channel utility properties in Lightning App Builder control alert sounds and notification behaviors.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.