Service-Con-201 Case Management Practice Question
Universal Containers utilizes Case Assignment Rules to route incoming support inquiries. Which TWO considerations should a consultant keep in mind when designing and deploying assignment rules? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assignment rule actions can include sending an email notification or triggering an outbound message.
Only one assignment rule can be active at a time for a given object (though it can contain multiple rule entries). Additionally, case assignment rules can automatically trigger outbound messages if configured within the rule entry actions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Assignment rule actions can include sending an email notification or triggering an outbound message.
Why this is correct
Rule entries support assigning owners, selecting email templates, and triggering outbound messages.
- ✗
Multiple Case Assignment Rules can be active simultaneously to handle different channels.
Why it's wrong here
Only one assignment rule can be active at a time for cases.
- ✗
Assignment rules execute after Apex triggers and record-triggered flows run.
Why it's wrong here
Standard assignment rules run after inserts/updates in the standard order of execution, typically after triggers in certain contexts, but flow execution order can vary.
- ✓
Only one Case Assignment Rule can be active at a time for the Case object.
Why this is correct
Salesforce permits only one active assignment rule per object.
- ✗
Inactive assignment rule entries are automatically deleted after 90 days.
Why it's wrong here
Salesforce never automatically deletes inactive rule entries.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.