Service-Con-201 Knowledge Management Practice Question
Universal Containers is setting up Data Categories and needs to control visibility across different business units. Which TWO statements are true regarding Data Category visibility? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data category visibility can be assigned via Profiles and Permission Sets.
Data category visibility can be configured per profile or permission set, and controls which categories users can see and filter by.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Data category visibility automatically mirrors the role hierarchy without manual setup.
Why it's wrong here
Incorrect. Visibility does not automatically mirror the role hierarchy.
- ✗
External Experience Cloud users cannot have data category visibility restrictions applied.
Why it's wrong here
Incorrect. Community user profiles also support data category visibility settings.
- ✗
Data categories dictate the object-level sharing model for standard Accounts and Contacts.
Why it's wrong here
Incorrect. Data categories apply to Knowledge and questions, not Accounts and Contacts.
- ✓
Data category visibility can be assigned via Profiles and Permission Sets.
Why this is correct
Correct. Visibility settings are managed at the profile and permission set level.
- ✓
Visibility can be set to 'All', 'None', or customized to specific branches of a category group.
Why this is correct
Correct. Administrators can grant full, none, or custom visibility to specific category branches.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.