Service-Con-201 Knowledge Management Practice Question
Universal Containers is migrating its legacy FAQ system into Salesforce Knowledge. They have 15,000 published HTML documents with embedded metadata. Which migration tool or method should the consultant recommend?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Knowledge Import Tool using a zip file containing CSV/XML and a properties file.
For large migrations of legacy articles into Salesforce Knowledge, the Knowledge Import Tool (which uses a CSV/XML format and a properties file) is the standard and supported utility.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Salesforce Files API with custom Apex batch classes.
Why it's wrong here
Incorrect. While custom code could technically build articles, the native Knowledge Import Tool is the recommended path for standard migrations.
- ✗
Data Loader with the standard Knowledge Article Version object.
Why it's wrong here
Incorrect. Data Loader cannot handle the complex parent-child relationships between Knowledge base articles and their localized versions as cleanly as the native import tool.
- ✗
Salesforce Console Migration Wizard in Setup.
Why it's wrong here
Incorrect. No such feature exists under this name.
- ✓
The Knowledge Import Tool using a zip file containing CSV/XML and a properties file.
Why this is correct
Correct. The Knowledge Import Tool is designed to batch-import articles, attachments, and metadata using a structured ZIP file format.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.