Service-Con-201 Knowledge Management Practice Question
Universal Containers is designing its data category hierarchy. They have 4 category groups, and each group has multiple levels of child categories. What is a key governor or structural limit regarding Data Categories that the consultant must keep in mind?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
An organization can have a maximum of 3 active Data Category Groups.
Salesforce enforces limits on data categories, such as a maximum of 3 active category groups, up to 5 levels of categories within a group, and a total limit on categories per org.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Data category groups must be identical across all Knowledge record types.
Why it's wrong here
Incorrect. Data categories can be filtered or applied independently of record types.
- ✗
Data categories cannot have more than 3 levels of child categories.
Why it's wrong here
Incorrect. The hierarchy limit is up to 5 levels.
- ✗
A single article can be associated with a maximum of 10 data categories across all groups.
Why it's wrong here
Incorrect. There is no strict limit of 10 categories per article in that manner; limits pertain to groups and hierarchy depth.
- ✓
An organization can have a maximum of 3 active Data Category Groups.
Why this is correct
Correct. The platform limit for active data category groups is 3.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.