Service-Con-201 Service Cloud Solution Design Practice Question
An organization requires high availability and disaster recovery planning for their mission-critical Service Cloud implementation. Which THREE architectural practices should the consultant recommend? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Design robust API rate-limiting and error-handling strategies for external integrations
High availability strategies involve platform caching, proper data backup strategies, sandbox testing, and API governance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Design robust API rate-limiting and error-handling strategies for external integrations
Why this is correct
Preventing API starvation ensures integrations remain resilient during traffic spikes.
- ✗
Disable all profile security settings to allow universal admin access during outages
Why it's wrong here
Disabling profile security violates compliance and creates severe security vulnerabilities.
- ✓
Implement rigorous sandbox testing and CI/CD pipelines for declarative and programmatic changes
Why this is correct
Proper deployment pipelines prevent faulty code or configuration from breaking production availability.
- ✓
Establish automated weekly/monthly data exports and utilize Salesforce Backup solutions
Why this is correct
Regular backups protect against accidental data corruption or loss.
- ✗
Rely entirely on local browser caches for permanent disaster recovery storage
Why it's wrong here
Browser cache is temporary and volatile, it is not a disaster recovery storage mechanism.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.