Service-Con-201 Service Cloud Solution Design Practice Question
An enterprise service desk is planning a migration from a legacy on-premise CRM to Salesforce Service Cloud. Which THREE data migration best practices should the consultant follow to ensure data integrity and system performance? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Utilize Salesforce Bulk API 2.0 for high-performance processing of millions of legacy records
Data migration best practices include bulk API usage, correct parent-child relationship sequencing, and data pruning/archiving.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Utilize Salesforce Bulk API 2.0 for high-performance processing of millions of legacy records
Why this is correct
Bulk API 2.0 is architected for large volume data loads efficiently.
- ✗
Execute all migration inserts using synchronous SOAP API single-record calls in real time
Why it's wrong here
Synchronous single-record SOAP calls cause massive performance bottlenecks and timeouts for large migrations.
- ✓
Maintain strict object sequencing during loading (e.g., Accounts -> Contacts -> Cases -> EmailMessages)
Why this is correct
Loading parent records before child records preserves relational integrity.
- ✗
Load all legacy attachments directly into standard task description fields as plain text blobs
Why it's wrong here
Storing file attachments in task description fields destroys file formats and attachment relationships.
- ✓
Archive historical closed cases older than 5 years into Big Objects to preserve storage limits
Why this is correct
Big Objects maintain massive historical datasets without bloating core object storage limits.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.