Service-Con-201 Service Cloud Solution Design Practice Question
An enterprise organization is consolidating three disparate CRM orgs into a single Service Cloud instance. They require high scalability with millions of closed cases archived annually without impacting search performance or storage limits. Which architectural strategy should the consultant recommend?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Implement Big Objects for historical case archiving alongside standard Knowledge indexing.
Big Objects allow storage of massive volumes of structured data within Salesforce with consistency, querying via standard SOQL.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Implement Big Objects for historical case archiving alongside standard Knowledge indexing.
Why this is correct
Big Objects are designed for archiving massive datasets securely and performantly within Salesforce.
- ✗
Export cases to an external data lake weekly and delete them from Salesforce using Data Loader.
Why it's wrong here
Deleting core records removes historical context from reporting and search unless integrated via Salesforce Connect.
- ✗
Store closed cases in standard custom objects and enable skinny tables on the custom object.
Why it's wrong here
Custom objects still count against core data storage limits and do not scale into the tens of millions as effectively as Big Objects.
- ✗
Utilize Platform Cache to retain historical case summaries in memory.
Why it's wrong here
Platform Cache is for temporary transactional session data caching, not long-term historical data storage.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.