Service-Con-201 Integration And Data Management Practice Question
An administrator needs to restrict access to sensitive customer service records so that only users assigned to the 'VIP Support' profile can view Cases marked with a 'High Priority' flag. Which feature should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Criteria-based Sharing Rule
Criteria-based sharing rules allow administrators to share records based on field values, such as Case Priority equal to High.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Criteria-based Sharing Rule
Why this is correct
Correct. Criteria-based sharing rules can evaluate Case fields like Priority to grant targeted visibility.
- ✗
Public Group membership rules
Why it's wrong here
Incorrect. Public groups group users together but do not filter record access without sharing rules.
- ✗
Organization-Wide Default modification to Public Read/Write
Why it's wrong here
Incorrect. Making OWD public read/write would open access to all users, violating the restriction requirement.
- ✗
Manual sharing via user profile assignment
Why it's wrong here
Incorrect. Manual sharing is performed on individual record detail pages, not automatically via profiles.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.