Service-Con-201 Case Management Practice Question
An administrator is troubleshooting an On-Demand Email-to-Case implementation where emails from external senders are occasionally delayed or rejected. Which THREE factors should the administrator investigate? Choose 3 options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Whether the Email-to-Case service address is verified and active in Salesforce Setup.
On-Demand Email-to-Case depends on email size limits, email service address configurations, and mail server forwarding rules (SPF/DKIM/DMARC).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Whether the Email-to-Case service address is verified and active in Salesforce Setup.
Why this is correct
Unverified routing addresses will cause inbound processing failures.
- ✓
Maximum email size limits (including attachments) enforced by Salesforce Email Services.
Why this is correct
Salesforce enforces strict size limits on emails processed through Email Services.
- ✗
Chatter post frequency limits for external users.
Why it's wrong here
Chatter limits do not impact Email-to-Case ingestion.
- ✗
The number of active Case Assignment Rules in the recycle bin.
Why it's wrong here
Items in the recycle bin do not affect live email processing.
- ✓
Email forwarding loops or misconfigured MX/SPF records on the corporate mail server.
Why this is correct
Mail server forwarding configurations like SPF and DMARC can reject or block forwarded emails if not aligned.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.