Service-Con-201 Knowledge Management Practice Question
An administrator is troubleshooting an issue where certain external users on a Community (Experience Cloud site) cannot view translated Knowledge articles. Standard internal users can view them without issue. What is the most likely cause of this behavior?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Language permissions and Data Category visibility for the specific language have not been granted to the Experience Cloud site profile or permission set.
Language visibility and Data Category visibility must be explicitly configured for external profiles/permission sets in Experience Cloud sites to ensure translated articles appear correctly.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Knowledge translation is only supported for internal users with a full Salesforce license.
Why it's wrong here
Knowledge translations are fully supported in Experience Cloud sites for community users.
- ✗
Translated articles automatically default to 'Archived' status when viewed by community license holders.
Why it's wrong here
Article status does not dynamically change based on the license type viewing it.
- ✓
Language permissions and Data Category visibility for the specific language have not been granted to the Experience Cloud site profile or permission set.
Why this is correct
External profiles require explicit language access and data category visibility assignments to view translated knowledge articles.
- ✗
The Knowledge component in Experience Cloud must have hardcoded language codes defined in URL parameters.
Why it's wrong here
Language selection in Experience Cloud sites is handled via site settings and locale mappings rather than URL parameter hardcoding.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.