Service-Con-201 Knowledge Management Practice Question
A user is trying to create a new Knowledge article in the console, but the 'New' button is missing from the Lightning Knowledge component. What is the most likely reason?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user's profile does not have 'Create' permission on the Knowledge object.
The user profile lacks the 'Create' permission on the Knowledge object or the component action properties do not allow creation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The user's profile does not have 'Create' permission on the Knowledge object.
Why this is correct
Correct. Object-level permissions dictate whether a user can create new records.
- ✗
The article record type is assigned to a different app.
Why it's wrong here
Incorrect. Record type assignments affect available types, not the fundamental creation button.
- ✗
Knowledge has not been enabled in Service Setup.
Why it's wrong here
Incorrect. If Knowledge were disabled entirely, the component wouldn't function or be available.
- ✗
The user needs a separate Salesforce CRM Content license.
Why it's wrong here
Incorrect. Lightning Knowledge does not require CRM Content licenses.
About these practice questions
One of 318 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.