Service-Con-201 Knowledge Management Practice Question
A support agent creates a new FAQ article in Salesforce Knowledge. What is the default status of this newly created article when saved for the first time?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Draft
When a new article is created in Salesforce Knowledge, it is always saved with a status of 'Draft' before it goes through any review or publishing processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Draft
Why this is correct
Newly created articles always start in Draft status.
- ✗
Published
Why it's wrong here
Articles cannot be published directly without saving as a draft or going through the designated workflow.
- ✗
Pending Approval
Why it's wrong here
An article only enters Pending Approval status if an approval process is explicitly submitted by the user.
- ✗
Archived
Why it's wrong here
Archived status is reserved for articles that are retired from active use.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.