Service-Con-201 Case Management Practice Question
A Service Cloud consultant is setting up Web-to-Case for a global organization. Which THREE limitations and best practices should be communicated to the client regarding Web-to-Case implementation? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
HTML generated by Web-to-Case can include reCAPTCHA v2 or v3 verification to prevent spam submissions.
Web-to-Case has a daily limit on generated cases (defaulting to 500 per day, after which they are queued), does not natively support file attachments, and requires reCAPTCHA to prevent spam.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Field validation rules on the Case object do not execute during Web-to-Case submission unless enabled in support settings.
Why it's wrong here
Validation rules always run on Web-to-Case submissions unless bypassed by custom code, but support settings do not have a master toggle for this.
- ✗
Picklists rendered on the Web-to-Case HTML form must be restricted to 100 values maximum.
Why it's wrong here
There is no specific 100-value limit on picklists for Web-to-Case forms.
- ✓
HTML generated by Web-to-Case can include reCAPTCHA v2 or v3 verification to prevent spam submissions.
Why this is correct
reCAPTCHA integration is supported to block spam bots.
- ✗
Web-to-Case forms can natively accept and parse binary file attachments up to 25MB.
Why it's wrong here
Web-to-Case does not support file attachments natively.
- ✓
Special characters in HTML form inputs may require proper character set encoding (e.g., UTF-8) in the generated HTML.
Why this is correct
Specifying the correct character set ensures multi-lingual characters display properly in Salesforce.
- ✓
There is a default daily limit of 500 generated cases, after which submissions are saved in a pending queue.
Why this is correct
Salesforce limits daily Web-to-Case submissions, queueing overflow until the next day.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.