Service-Con-201 Integration And Data Management Practice Question
A consultant is designing a data model for a multi-channel customer service center. Which TWO design considerations are critical when relating Cases to Assets and Work Orders? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure Work Orders are linked to Cases to manage field service tasks and maintenance history.
Assets track products owned by customers and link to cases, while Work Orders manage field service tasks stemming from cases.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Ensure Work Orders are linked to Cases to manage field service tasks and maintenance history.
Why this is correct
Correct. Work orders connect service case diagnostics to on-site field execution.
- ✗
Configure Cases as master objects in a master-detail relationship with Accounts.
Why it's wrong here
Incorrect. Cases cannot be master objects in a master-detail relationship with Accounts (Accounts are standard parents).ຮ
- ✓
Establish a Lookup relationship from Case to Asset to track which product the issue concerns.
Why this is correct
Correct. Linking Cases to Assets helps agents identify customer product history.
- ✗
Avoid establishing any relationships between Cases and other objects to maximize storage limits.
Why it's wrong here
Incorrect. Relationships are fundamental to Service Cloud data modeling and do not meaningfully impact storage limits.
- ✗
Delete all historical Assets automatically whenever a parent Account is modified.
Why it's wrong here
Incorrect. Assets should be retained for historical warranty tracking, not deleted on account updates.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
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