DPI Continual Improvement Practice Question
Who is ultimately responsible for continual improvement within an organization according to ITIL 4?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Every person in the organization.
While there is a Continual Improvement practice, ITIL 4 emphasizes that everyone in the organization is responsible for continual improvement in their daily work.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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The external auditors and consultants.
Why it's wrong here
Auditors provide external assessment, not internal operational responsibility.
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Every person in the organization.
Why this is correct
ITIL 4 states that continual improvement is everyone's responsibility.
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Only the dedicated Continual Improvement Manager.
Why it's wrong here
Continual improvement is not restricted to a single manager.
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The Chief Information Security Officer (CISO).
Why it's wrong here
The CISO focuses on security, not total organizational improvement ownership.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.