DPI Practice Question: Communication And Organizational Change Management
During an IT transformation, a change manager notices that employee engagement survey scores are dropping steadily over three consecutive quarters. What immediate diagnostic action should be taken?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conduct qualitative focus groups and pulse interviews to uncover the root causes of the declining sentiment.
Declining engagement scores require deep-dive focus groups and root-cause analysis to identify specific emerging friction points.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Stop conducting employee engagement surveys to eliminate negative feedback data.
Why it's wrong here
Stopping surveys hides the problem rather than solving it.
- ✓
Conduct qualitative focus groups and pulse interviews to uncover the root causes of the declining sentiment.
Why this is correct
Qualitative deep dives reveal the specific pain points driving down engagement.
- ✗
Dismiss the survey results as statistical noise and continue the change plan unchanged.
Why it's wrong here
Ignoring negative trends guarantees worsening resistance and project failure.
- ✗
Reward departments that report high scores while penalizing those with low scores.
Why it's wrong here
Punishing low scores leads to survey manipulation and dishonest reporting.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.