DPI Practice Question: Communication And Organizational Change Management
An organization's leadership team is announcing a major restructuring of the IT service desk. Employees are skeptical because past reorganizations promised improvements but delivered chaos. How can leadership rebuild credibility?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Acknowledge past challenges, explain what lessons were learned, and outline specific risk-mitigation measures for the current plan.
Rebuilding credibility requires acknowledging past failures, explaining how current plans differ, and demonstrating transparency.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Cancel the restructuring entirely to avoid any uncomfortable discussions.
Why it's wrong here
Canceling necessary improvements out of fear of difficult conversations hinders organizational growth.
- ✗
Threaten disciplinary action against any employee who brings up past failed reorganizations.
Why it's wrong here
Silencing legitimate past concerns alienates staff and destroys leadership credibility.
- ✗
Pretend that past reorganizations never happened and focus solely on the new slogan.
Why it's wrong here
Ignoring past failures insults employee intelligence and deepens skepticism.
- ✓
Acknowledge past challenges, explain what lessons were learned, and outline specific risk-mitigation measures for the current plan.
Why this is correct
Acknowledging past missteps and showing tangible improvements in planning rebuilds trust.
About these practice questions
One of 315 original DPI practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.