DPI Continual Improvement Practice Question
An organization is using a Continual Improvement Register in Jira Service Management. Management wants to ensure that improvement items older than 90 days with no status updates are automatically flagged for review or closure. Which Jira feature should be used to automate this audit?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Jira Automation with scheduled JQL triggers and automated status updates.
Jira Automation rules can be configured with scheduled triggers (e.g., 'Scheduled: Run every day') combined with JQL queries to find stale tickets and flag them.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Jira Automation with scheduled JQL triggers and automated status updates.
Why this is correct
Jira Automation allows scheduled background checks using JQL to flag stale items.
- ✗
Global project permission schemes.
Why it's wrong here
Permissions govern user access rights, not automated background audits.
- ✗
Jira Portfolio roadmapping views.
Why it's wrong here
Roadmaps visualize project timelines, not perform automated data maintenance.
- ✗
Service Level Agreements (SLAs) tied to customer priority.
Why it's wrong here
SLAs track active response and resolution times, not background data hygiene audits.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.