DPI Continual Improvement Practice Question
An organization is launching a new continual improvement initiative using the ITIL Continual Improvement model. The team has established the current baseline. According to the ITIL continual improvement model, what is the immediate next step the team must take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Define where the organization wants to be by establishing measurable targets.
The ITIL continual improvement model steps are: 1. What is the vision? 2. Where are we now? 3. Where do we want to be? 4. How do we get there? 5. Take action. 6. Did we get there? 7. How do we keep the momentum going? Establishing the baseline answers 'Where are we now?', and the immediate next step is 'Where do we want to be?' (defining the target state).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Execute the improvement plan and implement the changes.
Why it's wrong here
Execution occurs in step 5 ('How do we get there?').
- ✗
Define the vision and objectives of the initiative.
Why it's wrong here
Defining the vision is step 1, which precedes establishing the baseline.
- ✓
Define where the organization wants to be by establishing measurable targets.
Why this is correct
This is step 3 of the Continual Improvement model, which directly follows 'Where are we now?'
- ✗
Evaluate metrics to determine if the target state was achieved.
Why it's wrong here
Evaluating achievement is step 6 ('Did we get there?').
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
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