DPI Measurement And Reporting Practice Question
An organization is implementing a comprehensive KPI framework across its IT value streams. During the DPI review, the strategist identifies that several metrics are causing dysfunctional behaviors. Which THREE warning signs indicate that a KPI is poorly designed and driving negative behavior?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams artificially inflate ticket counts or close trivial tasks rapidly to boost productivity numbers.
Poorly designed KPIs drive unintended negative behaviors such as gaming, hiding failures, focusing on volume over quality, or optimizing local metrics at the expense of overall results.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Teams artificially inflate ticket counts or close trivial tasks rapidly to boost productivity numbers.
Why this is correct
Gaming volume metrics indicates the KPI encourages quantity over quality.
- ✓
Employees hide service failures or delays to avoid negative impact on their departmental scorecard.
Why this is correct
Hiding failures out of fear shows the metric is tied to punishment rather than learning.
- ✗
The metric is based on objective, automated data collected directly from ServiceNow.
Why it's wrong here
Automated data collection is a positive attribute, not a warning sign of poor design.
- ✗
The metric trend is reviewed monthly in collaboration with business stakeholders.
Why it's wrong here
Collaborative review is a best practice, not a warning sign.
- ✓
A department meets all its local KPIs while the overall enterprise strategic goals fail.
Why this is correct
Optimizing local metrics while enterprise goals fail demonstrates a lack of alignment.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.