DPI Practice Question: Communication And Organizational Change Management
A major retail organization is replacing its legacy point-of-sale systems. Store managers are worried that the new system will slow down customer checkout times during peak shopping hours. How should the OCM practitioner address this specific operational anxiety?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Provide hands-on simulation training, sandbox environments, and metrics showing faster transaction times.
Addressing operational fears requires targeted training, simulation practice, and demonstrated performance gains to build confidence.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Post signs in every store reminding staff that customer service is secondary to IT modernization.
Why it's wrong here
Deprioritizing customer service in retail damages the core business mission.
- ✓
Provide hands-on simulation training, sandbox environments, and metrics showing faster transaction times.
Why this is correct
Practical exposure and proven efficiency gains directly alleviate operational anxieties.
- ✗
Reduce store operating hours permanently to accommodate slower transaction speeds.
Why it's wrong here
Reducing business hours hurts revenue and customer satisfaction unnecessarily.
- ✗
Dismiss their concerns as resistance to technology and mandate immediate adoption without training.
Why it's wrong here
Dismissing valid operational risks damages trust and increases failure rates.
About these practice questions
One of 316 original DPI practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.