DPI Measurement And Reporting Practice Question
A healthcare enterprise is establishing a new metric for incident management. The stakeholders want to know how long customers typically wait before their critical incidents are resolved. Which ITIL 4 metric category does 'Mean Time to Repair (MTTR)' fall under?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
An operational efficiency and service restoration metric.
MTTR measures how long it takes to restore a service after a failure occurs, representing operational performance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A governance risk indicator.
Why it's wrong here
MTTR is an operational metric, not a governance risk metric.
- ✓
An operational efficiency and service restoration metric.
Why this is correct
MTTR evaluates operational speed in resolving incidents and restoring service.
- ✗
A financial budgeting KPI.
Why it's wrong here
MTTR measures time, not money.
- ✗
A strategic innovation index.
Why it's wrong here
MTTR is operational, not innovative.
Visual reference
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.