DPI Measurement And Reporting Practice Question
A digital transformation program uses value-based measurement to report progress to the steering committee. One key initiative involves migrating legacy workloads to Amazon Web Services (AWS). Rather than reporting on server uptime, the strategist proposes reporting on 'cost per active digital customer.' Why is this metric superior in the context of ITIL 4 DPI?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It directly links cloud consumption costs to business outcomes and customer adoption.
Value-based measurement focuses on outcomes and value co-creation for the consumer rather than internal technical activities.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
It measures internal infrastructure efficiency and hypervisor performance directly.
Why it's wrong here
Server uptime measures infrastructure, not customer value.
- ✗
It simplifies the data collection process by removing the need for ServiceNow data integration.
Why it's wrong here
Data collection complexity is not the primary driver for choosing value-based metrics.
- ✓
It directly links cloud consumption costs to business outcomes and customer adoption.
Why this is correct
Connecting financial costs directly to active users bridges technical investment with realized business value.
- ✗
It automates cloud cost optimization alerts through AWS Trusted Advisor.
Why it's wrong here
AWS Trusted Advisor focuses on cost reduction recommendations, not value-based business reporting.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.