GWS-ADMIN Security Policies And Access Controls Practice Question
Which TWO mechanisms can an administrator use to recover access if a Super Administrator loses their 2-Step Verification device and is locked out? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Have another Super Administrator reset the locked admin's 2-Step Verification status in the Google Admin console.
Super admin account recovery can be achieved using backup verification codes generated in advance or by another Super Admin resetting 2SV.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Have another Super Administrator reset the locked admin's 2-Step Verification status in the Google Admin console.
Why this is correct
Another Super Admin can navigate to the user's profile and turn off or reset 2SV settings.
- ✗
Call Google Workspace technical support to instantly disable 2SV without verification.
Why it's wrong here
Google support follows a rigorous identity verification security protocol and cannot instantly disable 2SV over an unverified phone call.
- ✗
Send a password reset request to the external SAML IdP to bypass Google 2SV.
Why it's wrong here
Password resets do not bypass 2-Step Verification enforcement.
- ✗
Log in using the root domain controller administrative credentials.
Why it's wrong here
Google Workspace is a cloud native service and does not utilize on-premises Active Directory domain controllers for admin recovery.
- ✓
Use pre-generated backup verification codes stored securely by the administrator.
Why this is correct
Backup verification codes allow emergency sign-in when primary 2SV methods are unavailable.
About these practice questions
This GWS-ADMIN question is part of Courseiva's 208-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Google Cloud exam blueprint
This GWS-ADMIN practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GWS-ADMIN exam.