GWS-ADMIN Troubleshooting Practice Question
A user is seeing an 'Unable to verify account' error when signing in. What is the first thing to check?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Account suspension status
Checking if the account is suspended in the Admin console is the most common reason for this error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
User's password
Why it's wrong here
Password issues usually give 'Incorrect password' errors.
- ✗
Domain's DNS records
Why it's wrong here
DNS issues affect mail flow, not user sign-in.
- ✓
Account suspension status
Why this is correct
Suspended accounts will report as unable to be verified.
- ✗
User's mobile phone number
Why it's wrong here
Phone numbers are for recovery, not sign-in status.
About these practice questions
Courseiva writes every GWS-ADMIN question from scratch — 208 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Google Cloud exam blueprint
This GWS-ADMIN practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GWS-ADMIN exam.