CLO-002 Business Principles OF Cloud Environments Practice Question
Which THREE items are generally included in a cloud provider's 'Service Level Agreement' (SLA)?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Financial service credits for outages
SLAs include uptime percentages, financial credits, and service scope definitions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The provider's CEO's performance review
Why it's wrong here
Not part of the contract.
- ✓
Financial service credits for outages
Why this is correct
The remedy provided when the SLA is breached.
- ✓
Uptime percentage guarantee
Why this is correct
The core performance promise of the SLA.
- ✗
The office address of the customer
Why it's wrong here
Not part of the SLA.
- ✓
Definition of 'covered' services
Why this is correct
States exactly what is included under the agreement.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official CompTIA exam blueprint
This CLO-002 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLO-002 exam.