CHFI Incident Response and First Responder Skills Practice Question
You are a first responder for a medium-sized enterprise. The Help Desk received multiple reports that users cannot access the company's internal web application (app.example.com) hosted on a Windows Server 2019 VM. The server is also running a MySQL database and an FTP service for file transfers. You remote into the server and find that the web server (IIS) is still running, but the application pool is stopped. The event logs show multiple failed logon attempts from an external IP address (198.51.100.23) for the local administrator account around the time the issues started. The FTP service log shows successful anonymous logins from the same IP minutes before the web app failure. The MySQL log shows a query 'DROP TABLE users;' executed at 03:15 AM. The current time is 04:00 AM. What immediate action should you take?
⚠ Common exam trap
EC-Council often tests the first responder's priority order — candidates mistakenly choose to shut down or restore services first, forgetting that volatile evidence (memory, network connections) is lost on power-off and that isolation must precede any remediation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Capture a memory dump of the server, then disconnect the network cable, and then image the hard drive.
The server is actively compromised — the attacker gained access via anonymous FTP, executed a destructive SQL query, and performed lateral movement. Capturing a memory dump preserves volatile evidence (e.g., running processes, network connections, and in-memory malware), disconnecting the network cable prevents further data exfiltration or remote control, and imaging the hard drive captures persistent evidence. This follows the CHFI first responder priority: preserve volatile data first, then isolate, then acquire non-volatile evidence.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Capture a memory dump of the server, then disconnect the network cable, and then image the hard drive.
Why this is correct
Capture a memory dump first because RAM holds the most volatile evidence—running processes, open network sockets, loaded kernel modules, and decrypted data—all of which vanish on power loss. Disconnecting the network cable immediately after memory acquisition cuts off remote attacker access and prevents further tampering with disk evidence. Finally, imaging the hard drive preserves the static data in a forensically sound, bit-for-bit copy for later analysis. The strict ordering follows the volatility hierarchy, ensuring no evidence layer is destroyed before it is captured.
- ✗
Disconnect the server from the network and then restore the database from the last clean backup.
Why it's wrong here
While isolating the server from the network is a correct containment step, restoring the database from backup is a destructive action that overwrites the current disk state—including transaction logs, error logs, and any malicious artifacts left by the intrusion. It also skips memory acquisition entirely, so evidential data in RAM, such as active malware processes or live network connections, is lost. A backup restore is a remediation step that may even reintroduce system weaknesses or fail to eliminate attacker persistence if other parts of the system remain compromised. In forensic terms, you are destroying primary evidence before it has been preserved.
- ✗
Immediately shut down the server to prevent further damage and then create a forensic image of the hard drive.
Why it's wrong here
Immediate shutdown is contraindicated because it destroys volatile evidence: RAM contents, active TCP connections, and process memory all disappear when power is cut, and the OS may also write residual data to the pagefile or update timestamps during the shutdown sequence. Creating a forensic image after shutdown captures only the static disk, which for a memory-resident attack may be completely clean or missing the in-memory payload. While preserving the hard drive is necessary, performing it after a shutdown means the most critical evidential layer has already been lost. The correct approach is to acquire memory first, then isolate the host, then image the disk.
- ✗
Run a full antivirus scan, then try to restart the application pool to restore service quickly.
Why it's wrong here
Running an antivirus scan on a live compromised server is an 'active response' that changes the very evidence you need: scanning updates file access times, quarantines or deletes suspicious executables, and can alter logs, making later forensic reconstruction unreliable. Restarting the application pool forcibly terminates worker processes, which wipes in-memory attack indicators and may allow the attacker to regain entry if the underlying vulnerability is unpatched. This course of action prioritizes rapid service restoration over evidence preservation, yet it fails even as remediation because it does not identify or remove the attacker's foothold. In incident response, never run third-party tools on a system that may be evidence until a forensic copy has been made.
Go deeper
Related to this question
Learn chapter
Legal and Ethical Issues in Digital Forensics
Key term
Evidence Admissibility
Evidence admissibility is the legal and technical standard that determines whether digital evidence can be used in a court of law.
Key term
RAM Analysis
RAM Analysis is the forensic examination of a computer’s volatile memory to uncover evidence of running processes, network connections, malware, and user activity that is lost when the system is powered off.
About these practice questions
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CHFI practice question is part of Courseiva's free EC-Council certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CHFI exam.