Question 86 of 144
SK0-005 troubleshooting Practice Question
Exhibit
Log Name: System Source: Disk Date: 3/15/2025 9:42:03 AM Event ID: 11 Task Category: None Level: Error Keywords: Classic User: N/A Computer: server01.contoso.com Description: The driver detected a controller error on \Device\Harddisk0\DR0.
Refer to the exhibit. A technician receives an alert from the monitoring system showing the error in the exhibit. The server is still online, but performance has degraded. Which of the following is the MOST likely cause and appropriate action?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The hard disk drive is failing; back up data and replace the drive
Event ID 11 from Disk source indicates a controller error, often due to a failing disk or cable. The most likely cause is a failing hard drive. Backing up and replacing the drive is the appropriate action. Bad sectors might be the symptom but replacing is safer. Driver corruption is less likely; high I/O wouldn't cause a controller error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The SATA controller driver is corrupted; reinstall the driver
Why it's wrong here
A driver issue is less likely; reinstalling the driver would not fix a hardware problem.
- ✗
The disk has a bad sector; run CHKDSK and monitor
Why it's wrong here
While bad sectors may cause this, the error indicates a controller issue; the safest action is to replace the drive to prevent data loss.
- ✓
The hard disk drive is failing; back up data and replace the drive
Why this is correct
Controller errors on \Device\Harddisk0 typically mean the drive is failing. Backing up and replacing is the best course.
- ✗
The disk is experiencing high I/O; upgrade to SSD
Why it's wrong here
Upgrading to an SSD is unnecessary and doesn't address the immediate error; the drive is failing.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jul 26, 2026
This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.