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troubleshootingeasyMultiple ChoiceObjective-mapped

SK0-005 troubleshooting Practice Question

After a power outage, a server fails to boot and displays a "Missing operating system" error. The server uses RAID 1 for the OS disk. The administrator verifies both drives are present in the RAID configuration utility but one drive is marked as failed. What should the administrator do FIRST?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Check the boot order in BIOS/UEFI

Option C is correct because the system may be trying to boot from an incorrect device, especially after a power event may have reset BIOS settings. Option A is a later step if the array is truly broken. Option B is not the first step because the array itself may be bootable. Option D is unlikely to restore a failed drive.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Boot from a Windows recovery media and run chkdsk

    Why it's wrong here

    chkdsk repairs filesystem errors but does not address a missing operating system caused by wrong boot device selection.

  • Check the boot order in BIOS/UEFI

    Why this is correct

    Power loss can reset BIOS settings; verifying the boot order ensures the system looks for the OS on the correct drive.

  • Reseat the failed drive and attempt to boot

    Why it's wrong here

    Reseating may fix a loose connection but the drive is already marked failed; this is less likely to restore bootability.

  • Replace the failed drive and rebuild the array

    Why it's wrong here

    While eventually necessary, a RAID 1 with a single failed drive should still boot; the error suggests a boot order issue first.

Quick reference

RAID Level Comparison

RAID LevelMin DisksFault ToleranceReadWriteUsable Capacity
RAID 02NoneExcellentExcellent100%
RAID 121 diskGoodModerate50%
RAID 531 diskGoodModerate67–94%
RAID 642 disksGoodLower50–88%
RAID 1041 disk per mirrorExcellentGood50%

RAID is not a backup strategy — it protects against disk failure but not against accidental deletion, ransomware, or site-level events.

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Last reviewed: Jul 26, 2026

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This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.