Question 19 of 144
SK0-005 server-hardware-installation-management Practice Question
A technician receives an urgent alert that a critical file server at a remote branch office has gone offline and is unreachable over the network. The server is accessible via out-of-band IPMI, which indicates that chassis power is present, but the power LED on the server is blinking amber instead of steady green. The IPMI system event log reports "System board voltage regulator failure" as the last critical event before the failure. Attempts to use the remote KVM show no video output, and Wake-on-LAN commands have no effect. The branch office has no on-site IT personnel; the only staff are general office workers with minimal technical training. The earliest a field technician can travel to the site is 48 hours. The main office has an identically configured spare server and a backup image of the file server's system disk. The branch office staff can follow simple plug-and-play instructions if provided. Which of the following is the BEST immediate course of action to restore the file services with minimal downtime?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ship the spare server and a pre-configured backup image to the branch office for local staff to swap.
Given the voltage regulator failure on the system board, the server is not repairable remotely. Shipping the pre-configured spare server allows non-technical staff to swap the entire unit by following simple cabling instructions, restoring service quickly without waiting for a technician. Option A is correct because it minimizes downtime by leveraging available resources. Option B is incorrect because voltage regulator modules are rarely field-replaceable; they are integrated into the motherboard, and dispatching a technician would take 48 hours plus repair time. Option C is incorrect because reseating the power supply is unlikely to fix a system board voltage regulator fault, and could cause further confusion for untrained staff. Option D is incorrect because ordering a replacement board and waiting for a technician to install it would take even longer, extending downtime unnecessarily.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Order a replacement system board and express ship it to the branch for a technician to install later.
Why it's wrong here
This would extend downtime beyond the 48-hour technician travel time, plus the shipping time for the part. It is not the most expedient solution.
- ✓
Ship the spare server and a pre-configured backup image to the branch office for local staff to swap.
Why this is correct
This allows non-technical staff to perform a hardware swap by following simple instructions, restoring service in hours instead of days. It bypasses the need for an on-site technician.
- ✗
Instruct a non-technical employee at the branch to reseat the power supply and clear the error log.
Why it's wrong here
A voltage regulator failure on the system board is unlikely to be resolved by reseating the power supply. This could lead to further confusion or safety issues for untrained personnel.
- ✗
Dispatch a technician with a replacement voltage regulator module for on-site repair.
Why it's wrong here
Voltage regulator modules are not typically designed for field replacement; they are part of the motherboard. This approach would likely fail and cause further delays.
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Last reviewed: Jul 26, 2026
This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.
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