Question 33 of 144
SK0-005 server-administration Practice Question
A company operates a Windows Server 2019 machine that functions as a domain controller and file server. Over the past week, the server has randomly rebooted several times, often during periods of heavy file access. The administrator reviews the System event log and finds multiple Event ID 41 (Kernel-Power) entries with no preceding critical errors. The server is connected to an uninterruptible power supply (UPS) that reports stable input voltage. The server room temperature sensors indicate normal ambient temperature (22°C / 72°F). The server hardware is three years old and has not had any recent changes. The administrator has already run a full antivirus scan with no threats found. Which of the following should the administrator do NEXT to diagnose the issue?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Inspect and clean the CPU and chassis fans, and check for dust buildup
Option C is correct because random reboots with Kernel-Power 41 often indicate overheating due to failing fans or dust buildup, even if ambient temperature is normal. Option A is wrong because the power supply is likely not the issue given the UPS stability. Option B is wrong because a BIOS update is unlikely to solve hardware overheating. Option D is wrong because disabling automatic restart only hides the symptom and does not prevent the reboots.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Inspect and clean the CPU and chassis fans, and check for dust buildup
Why this is correct
Internal fans may be clogged or failing, causing thermal throttling and random shutdowns despite normal ambient temperature.
- ✗
Update the server's BIOS to the latest version
Why it's wrong here
BIOS updates rarely address random reboots unless a known bug exists, and this should not be the first step.
- ✗
Replace the power supply unit
Why it's wrong here
A failing PSU might cause reboots, but the UPS report suggests stable power; other symptoms like log errors would appear.
- ✗
Disable the automatic restart feature in System Properties
Why it's wrong here
This would only prevent the server from rebooting after a crash, but the underlying issue would remain, leading to possible data corruption.
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Last reviewed: Jul 26, 2026
This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.
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