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FC0-U71 Practice Question: The IT support technician for a small office with…
You are the IT support technician for a small office with 5 computers, a shared printer, and a router providing internet access. Users report that the network has been slow and intermittent for the past two days. Additionally, print jobs from multiple users are frequently stuck or fail halfway. You have already verified that all network cables are securely connected, restarted the router and printer, and updated the printer drivers. The issue persists. One user mentions that their computer sometimes shows a 'Windows has detected an IP address conflict' notification. Based on this scenario, which course of action should you take next to resolve the most likely root cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check for IP address conflicts on the network and assign static IP addresses if necessary
The IP conflict notification strongly indicates that two devices on the network have the same IP address, causing intermittent connectivity and printer issues. Option B (Disable Windows Firewall) is unrelated and could introduce security risks. Option C (Reinstall the operating system) is too drastic and unlikely to fix an IP conflict. Option D (Replace the network switch) is premature and would not resolve a conflict.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check for IP address conflicts on the network and assign static IP addresses if necessary
Why this is correct
An IP address conflict causes intermittent connectivity and can disrupt printer communication; resolving the conflict will restore stability.
- ✗
Disable Windows Firewall on all computers
Why it's wrong here
Firewall settings do not cause IP conflicts or printer failures; disabling it could expose the network to threats.
- ✗
Reinstall the operating system on all computers
Why it's wrong here
Reinstalling the OS is an extreme measure that does not address the network-level issue of IP conflicts.
- ✗
Replace the network switch with a new one
Why it's wrong here
The switch is unlikely the cause since cables and router restarts did not help; an IP conflict is not resolved by replacing the switch.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.