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FC0-U71 Practice Question: Which THREE of the following are common…
Which THREE of the following are common troubleshooting steps? (Select THREE).
⚠ Common exam trap
CompTIA often tests the order of the troubleshooting steps, and the trap here is that candidates confuse 'test the theory to determine cause' (step 3) with 'establish a theory of probable cause' (step 2), or they mistakenly include actions like installing software as a step rather than a solution.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Identify the problem
Identifying the problem is the first step in the CompTIA A+ troubleshooting methodology. Without clearly defining symptoms and scope, subsequent steps lack direction. This step involves gathering information from users, duplicating the issue, and identifying any recent changes to the system.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Install new software
Why it's wrong here
Installing software is not a standard troubleshooting step.
- ✓
Identify the problem
Why this is correct
First step: identify symptoms and scope.
- ✓
Test the theory to determine cause
Why this is correct
Third step: verify hypothesis through testing.
- ✗
Escalate to vendor immediately
Why it's wrong here
Escalation is a later step after initial troubleshooting fails.
- ✓
Establish a theory of probable cause
Why this is correct
Second step: hypothesize likely cause.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.