mediumMultiple Choice
FC0-U71 Practice Question: Refer to the exhibit
Exhibit
Refer to the exhibit. Event Viewer System Log: Event ID 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event ID 6008: The previous system shutdown at 3:15:12 PM on 3/12/2021 was unexpected.
Refer to the exhibit. A technician is investigating a computer that randomly restarts. Based on the log, what should the technician check?
⚠ Common exam trap
The trap here is that candidates see 'random restarts' and immediately suspect overheating or drivers, but the Kernel-Power event 41 with no preceding error is the classic signature of a power supply issue, not a thermal or software problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power supply and connections
The log shows a 'Kernel-Power' event (ID 41) with no clear error before the restart, which typically indicates an unexpected loss of power. This points directly to a failing power supply or loose connections, as the system cannot maintain stable voltage under load. Checking the power supply and its connections is the first step in diagnosing random restarts caused by power instability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Power supply and connections
Why this is correct
Random restarts under load typically stem from an inadequate or failing power supply, loose motherboard connectors or unstable mains power. The log's unexpected shutdown events point to power delivery, so the technician should verify the PSU and its connections first.
- ✗
CPU cooling fan for proper operation
Why it's wrong here
The exhibit's logged events do not show thermal shutdown or fan-speed warnings, so cooling is not the indicated cause. It is tempting because overheating does trigger abrupt restarts, and a failed fan is a common physical cause of that symptom.
- ✗
Recently installed device drivers
Why it's wrong here
The log shows no driver-load failure, rollback or bugcheck naming a driver, so recently installed drivers are not implicated. It is tempting because a faulty driver update commonly causes random restarts, but the exhibit's events do not record one.
- ✗
Memory modules for errors
Why it's wrong here
Faulty memory typically produces blue-screen stop codes or parity errors in the log, not the thermal or power events shown in the exhibit. It is tempting because memory faults do cause unexpected restarts, but the exhibit's logged events point to a different subsystem.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.