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FC0-U71 Practice Question: That their laptop cannot connect to the corporate…

A user reports that their laptop cannot connect to the corporate Wi-Fi network. Other users in the same area are connected without issues. The laptop shows it is connected to the Wi-Fi but has no internet access. Which of the following is the MOST likely cause?

⚠ Common exam trap

Many exam-takers confuse a successful Layer 2 association (connected to Wi-Fi) with full Layer 3 connectivity, leading them to choose weak signal or MAC filtering instead of recognizing that the issue is at the IP configuration layer.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Incorrect IP configuration

The laptop shows it is connected to Wi-Fi but has no internet access, which indicates that the Layer 3 (network layer) configuration is faulty. An incorrect IP configuration, such as a static IP in the wrong subnet or a failed DHCP lease, prevents the laptop from obtaining a valid default gateway and DNS server, breaking internet connectivity while the Wi-Fi association (Layer 2) remains intact.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Weak Wi-Fi signal

    Why it's wrong here

    Weak signal usually results in no connection or disconnections.

  • SSID broadcast disabled

    Why it's wrong here

    SSID hidden would not allow the network to appear in list.

  • Incorrect IP configuration

    Why this is correct

    Static IP or wrong DHCP settings can cause local connectivity but no internet.

  • MAC address filter enabled

    Why it's wrong here

    MAC filter would block association entirely.

Visual reference

Client DHCP Server 1 Discover (broadcast) 2 Offer (IP: 192.168.1.10) 3 Request (I accept) 4 Acknowledge (lease confirmed) DORA — the four-step DHCP lease process

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.