mediumMultiple ChoiceObjective-mapped
FC0-U71 That their computer is running slowly Practice Question
A user reports that their computer is running slowly. Which of the following is the FIRST troubleshooting step the technician should perform?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Restart the computer
The first troubleshooting step for a slow computer is to restart it. Restarting clears temporary memory issues, stops unnecessary processes, and can resolve many software-related slowdowns without further intervention. Option A (Update device drivers) is not typically a first step as drivers usually don't cause gradual slowdowns. Option B (Reinstall the operating system) is a drastic step saved for last. Option D (Run a virus scan) is important but should follow a restart to ensure a clean state. Therefore, restarting is the correct initial step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update device drivers
Why it's wrong here
Driver updates are secondary; not the first step.
- ✗
Reinstall the operating system
Why it's wrong here
Reinstalling OS is a last resort, not a first step.
- ✓
Restart the computer
Why this is correct
Restarting resets the system and often fixes performance issues without risk.
- ✗
Run a virus scan
Why it's wrong here
Virus scanning is a later diagnostic step.
Visual reference
Go deeper
Related to this question
About these practice questions
This FC0-U71 question is part of Courseiva's 988-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.