easyMultiple ChoiceObjective-mapped
FC0-U71 A user cannot connect to the internet Practice Question
A user cannot connect to the internet. Which step is most appropriate to start troubleshooting?
⚠ Common exam trap
CompTIA often tests the troubleshooting methodology by presenting a flashy, high-level solution (like reinstalling the OS) to distract from the fundamental step of verifying the physical connection, which candidates may overlook due to overthinking the problem.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the network cable connection
The most appropriate first step in troubleshooting a network connectivity issue is to check the physical layer (Layer 1 of the OSI model). A loose or unplugged network cable is a common cause of connectivity loss, and verifying the cable connection is quick, non-invasive, and follows the principle of starting with the simplest possible cause before escalating to more complex solutions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the graphics driver
Why it's wrong here
Graphics drivers do not affect internet connectivity.
- ✗
Replace the router
Why it's wrong here
Replacing the router is an advanced step and not appropriate without first checking basic connectivity.
- ✗
Reinstall the operating system
Why it's wrong here
Reinstalling the OS is an extreme measure and unlikely to fix a simple connectivity problem.
- ✓
Check the network cable connection
Why this is correct
Checking the physical cable is a fundamental step to ensure the link is active.
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About these practice questions
Courseiva writes every FC0-U71 question from scratch — 988 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.