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FC0-U71 Practice Question: A small business uses a legacy inventory…
A small business uses a legacy inventory management application that runs on a Windows 10 workstation. The application stores data in a local Microsoft Access database. Recently, the application has started crashing intermittently when users attempt to generate reports. The error message indicates a 'database connection lost' error. The IT technician has verified that the network is stable and the workstation has sufficient disk space. The technician suspects the issue is related to software compatibility. Which of the following is the BEST course of action to resolve the issue while minimizing disruption to daily operations?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure the application to run in compatibility mode for Windows 7.
Running the application in compatibility mode for an earlier Windows version often resolves crashes in legacy software that expects older system behaviors. Upgrading to a subscription-based cloud application would be costly and disruptive. Repairing the database might help if the database were corrupt, but the error is about connection loss, not data integrity. Disabling the antivirus is a security risk and unlikely to fix a database connection issue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Upgrade the application to a cloud-based subscription version.
Why it's wrong here
This would be costly and disruptive, not the best first step for a small business.
- ✗
Repair the Microsoft Access database using the built-in repair tool.
Why it's wrong here
The error indicates a connection issue, not database corruption.
- ✓
Configure the application to run in compatibility mode for Windows 7.
Why this is correct
Compatibility mode can emulate older Windows environments, resolving issues with legacy applications.
- ✗
Disable the antivirus software temporarily to test if it is interfering.
Why it's wrong here
Antivirus interference is unlikely to cause a 'database connection lost' error, and disabling it reduces security.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.