easyMultiple ChoiceObjective-mapped
CV0-004 Practice Question: A company experiences a cloud service outage that…
A company experiences a cloud service outage that affects multiple customers. The cloud provider publishes a post-incident report identifying the root cause. As a cloud administrator, which of the following actions should be taken to prevent recurrence?
⚠ Common exam trap
Watch out — candidates often confuse reactive measures (service credits, complaints) or drastic migrations with the proactive, architectural solution that actually prevents recurrence, which is the core focus of the question.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Design the application to be deployed across multiple availability zones or regions
Designing the application for multi-AZ or multi-region deployment ensures high availability and fault tolerance, which directly mitigates the impact of a single cloud provider's infrastructure failure. This architectural pattern leverages redundancy to maintain service continuity even when one availability zone or region experiences an outage, preventing recurrence of customer-facing downtime.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Request a service credit from the provider for the outage
Why it's wrong here
Does not prevent future outages.
- ✗
Submit a formal complaint to the cloud provider's regulatory body
Why it's wrong here
Does not address technical prevention.
- ✓
Design the application to be deployed across multiple availability zones or regions
Why this is correct
Redundancy improves resilience to provider outages.
- ✗
Migrate all workloads to a different cloud provider immediately
Why it's wrong here
Hasty migration may introduce new issues.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CV0-004 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CV0-004 exam.