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220-1102 Practice Question: A technician is troubleshooting a Windows 10…
This 220-1102 practice question tests your understanding of a technician is troubleshooting a windows 10…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: resource Monitor provides real-time system resource usage.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 workstation that is experiencing slow performance and high disk usage (100% active time for long periods). In Task Manager, the 'System' process is shown to be using a high amount of disk I/O. Which built-in tool should the technician use to identify which specific files the System process is accessing?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Resource Monitor
Resource Monitor shows disk activity per process and specific file paths, enabling the technician to identify files causing high I/O.
B
Distractor review
Performance Monitor
Performance Monitor is used for creating custom data collector sets and logging performance counters over time, not for real-time file-level I/O per process.
C
Distractor review
Reliability Monitor
Reliability Monitor provides a timeline of system stability events (crashes, failures), not file-level disk I/O details.
D
Distractor review
Event Viewer
Event Viewer shows system and application logs but does not display real-time file access information per process.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Performance Monitor
Performance Monitor is used for creating custom data collector sets and logging performance counters over time, not for real-time file-level I/O per process.
- ✗
Reliability Monitor
Reliability Monitor provides a timeline of system stability events (crashes, failures), not file-level disk I/O details.
- ✗
Event Viewer
Event Viewer shows system and application logs but does not display real-time file access information per process.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates often confuse Performance Monitor with Resource Monitor, as both deal with system performance, but Performance Monitor lacks the real-time file-level detail.
Technical deep dive
How to think about this question
Resource Monitor is the ideal tool in this scenario because it provides a granular, real-time view of system resources, including disk activity, broken down by process. When the 'System' process shows high disk I/O, Resource Monitor allows the technician to expand the 'Disk' section and then the 'Processes with Disk Activity' section. Crucially, it lists not only the processes but also the specific files that each process is actively accessing, along with the read/write rates. This direct visibility into file paths is exactly what's needed to pinpoint which files or areas of the disk the 'System' process is constantly interacting with, which could indicate issues like excessive logging, indexing problems, or even malware masquerading as a system process. Performance Monitor, while powerful for collecting performance data, focuses on counters and trends over time rather than real-time file-level access per process. It's excellent for historical analysis or setting up alerts based on thresholds but doesn't offer the immediate 'what file is this process touching right now' detail that Resource Monitor provides. Reliability Monitor tracks system stability and application failures, presenting a historical timeline of events that impact system reliability, but it offers no insight into real-time resource consumption or file access. Event Viewer logs system and application events, which can be useful for diagnosing problems after they occur, but it does not display the live disk I/O per process or the specific files being accessed, which is the core requirement for this troubleshooting step.
KKey Concepts to Remember
- Resource Monitor provides real-time system resource usage.
- It displays disk activity broken down by process.
- Resource Monitor shows specific file paths accessed by processes.
- It is accessible from Task Manager or by searching 'resmon'.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Resource Monitor provides real-time system resource usage.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
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Question 2
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Question 3
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Question 4
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Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Resource Monitor provides real-time system resource usage.
What is the correct answer to this question?
The correct answer is: Resource Monitor — Resource Monitor provides detailed per-process disk I/O information, including which files are being read or written. It can be launched from Task Manager (Performance tab > Open Resource Monitor) or directly. This allows the technician to pinpoint which files the System process is accessing. Performance Monitor is for long-term data collection and charts. Reliability Monitor tracks system stability events. Event Viewer shows logs but not file-level I/O details.
What should I do if I get this 220-1102 question wrong?
Review resource Monitor provides real-time system resource usage., then practise related 220-1102 questions on the same topic to reinforce the concept.
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.