220-1102 Software Troubleshooting Practice Question
A technician is troubleshooting a Windows 10 workstation that freezes intermittently. The technician has already updated drivers and run hardware diagnostics with no issues. The event logs show multiple occurrences of Event ID 1000 with application crashes. Which of the following tools should the technician use to get more detailed information about the crashing application?
⚠ Common exam trap
Candidates often confuse Performance Monitor’s ability to log performance data with Reliability Monitor’s specialized crash history, leading them to choose Performance Monitor for application crash details when it is designed for system performance metrics, not error reporting.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Reliability Monitor
Reliability Monitor (B) is the correct tool because it provides a detailed, timeline-based view of application crashes, including Event ID 1000 entries, with specific failure module names, exception codes, and offsets. This granularity helps the technician pinpoint the exact faulty component (e.g., a DLL or driver) causing the intermittent freezes, beyond what basic event logs show.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Task Manager
Why it's wrong here
Task Manager shows live CPU, memory and process state, not the faulting module or exception code recorded in Event ID 1000. It is tempting because it identifies which process is consuming resources, which suits diagnosing hangs caused by resource exhaustion rather than application crashes.
- ✓
Reliability Monitor
Why this is correct
Reliability Monitor aggregates application crashes and Event ID 1000 entries into a timeline with per-application failure details and links to further diagnostics. This surfaces the specific crashing executable and its faulting module, which raw event logs alone do not correlate.
- ✗
Performance Monitor
Why it's wrong here
Performance Monitor logs counter data such as processor and memory usage over time; it records no exception codes or faulting module names. It is tempting for intermittent freezes, but diagnosing Event ID 1000 crashes needs the dump and stack detail held in Windows Error Reporting.
- ✗
Resource Monitor
Why it's wrong here
Resource Monitor displays real-time CPU, memory, disk and network usage per process; it captures no crash stack traces or faulting-module detail. It is tempting for intermittent freezes, but Event ID 1000 analysis requires the faulting application's dump and module data, which Resource Monitor does not surface.
Go deeper
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Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Reliability
Reliability is the measure of a system's ability to consistently perform its intended functions without failure over a specified period of time under stated conditions.
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Same concept, more angles
1 more way this is tested on 220-1102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A user reports that their Windows 10 workstation's screen flickers occasionally when watching videos. The technician updates the display driver to the latest version, but the problem persists. Which built-in Windows tool should the technician use to review a history of application and driver failures to help identify the cause?
easy- A.System Configuration (msconfig)
- ✓ B.Reliability Monitor
- C.Disk Cleanup
- D.Windows Security
Why B: Reliability Monitor is the correct built-in Windows tool because it provides a detailed, historical timeline of application and driver failures, including critical events like crashes, hangs, and driver-related errors. Since the display driver update did not resolve the flickering, Reliability Monitor can reveal whether the issue is linked to a specific driver failure or other software instability, helping the technician pinpoint the root cause.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.